1.) What will be my pickup day?

The online form begins the enrollment process. It takes 1-2 business days for us to set up your account in our routing software. Once this is completed, we will then contact you by phone, text, or email. You can call us at 817 888 6417. You can text us at 833 635 0599

2.) When will my trash carts be delivered? 

On average new sign-ups will receive their cart(s) within 2-5 business days. We make deliveries twice a week.  One of our employees will call you in advance to confirm availability. You can request an update by texting 833 635 0599

3.) How do I set up auto-pay?

It takes 1-2 business days for us to set up your account in our system. You will then be emailed a link to the Sundance Customer Portal. If you don't have an email. you will need to wait 2 business days before calling our office to set up auto-pay by phone. 

Online auto-pay setup requires two steps. First, you must click and add a "Payment Method." Once that step is completed, you must click "Manage Auto-Pay" and choose the correct auto-pay settings. 


4.) How do I log into the customer portal?

It takes 1-2 business days for us to set up your account in our system. Then you will be sent login credentials by email. You may need to check your spam folder. 

If you forgot your password, or if you did not receive the portal invite - then you can wait two business days and visit the Sundance Recycling Customer Portal and click the "forgot password" or "Reset Password" link. This will send a new login link to the email that was used upon signup.

5.) I just relocated or moved into this home...

BULK ITEMS - Do you have a lot of extra moving boxes? We'll grab those for you. But please make sure you read our Bulk Policy for the future.

EXISTING TRASH CART ON SITE - If the previous homeowner had trash carts with another company - then you will need to contact that company.  Sundance will not empty or remove trash carts that belong to other companies.  If the previous homeowner had Sundance carts, please let us know.

(View more Frequently Asked Questions here)