Frequently Asked Questions

Accepted:

• Paper 

• Cardboard

• Plastic (Bottles, Tubs and Jugs)

• Metal (Food & Beverage Cans) 

Not Accepted

• Glass

• Any items with food, grease or fluid

• Toys

• Plastic bags, plastic wraps, plastic film, etc.

• Batteries and electronics

• Organic Waste

Shredded paper should be bagged separately. 

When in doubt, throw it out! 

Not all paper and cardboard needs to be bagged. Large moving boxes, furniture boxes, etc can be flattened and put beside your cart. Put a large rock on top to keep the boxes blowing away. If it's raining outside, we ask you hold onto your boxes until the following week, or make sure they fit inside your cart. One common mistake people make is putting the boxes on the curb with large Styrofoam blocks inside... we do not recycle Styrofoam. 

Yes, you can use your own cart. Depending on your neighborhood, we might request that you use one of ours. When customers use the provided Sundance carts, we charge for each additional cart... so if you have multiple carts, we would also charge for your additional carts. Sometimes we provide stickers with our company name that you can use to help identify the containers for our drivers. Sometimes people use one of our carts and one of their own.

All bulk collection requests must be made in advance by calling or texting our office 24 hours in advance. Bulk collection is only offered to existing Sundance customers. 

We have a moderate-bulk policy. One FREE moderate-sized bulk item is included with your service every month. For details, visit our bulk pickup guidelines page.

Key Highlights:
1. All Bulk Items MUST be scheduled
1. Must remove condensers from appliances
2. Try posting appliances on Facebook so scrap metal companies will recycle them instead of them heading to the landfill
3. Brush piles must be cut to 4 feet in length, and bound. Limbs cannot be thicker than 4"
4. Larger items have a charge (i.e. Couches. King/Queen Mattress)
5. No Construction Debris or Dirt (No bags of top-soil or mulch)
6. Everything must be able to be loaded into our truck, safely, by one person. 
7. Customers must call ahead to schedule your bulk collection.
8. When in doubt, just ask
9. Three or more trash bags will be considered bulk

Bulk items that are over-size or not scheduled in advance, could be subject to an additional charge.

Residential Service Includes:

1-96 Gallon Trash Cart emptied 1 x a week

> We are not sticklers for extra bags

> Leaves should be bagged. Bushes and Branches cut and bound. 

> Please call ahead to schedule bulky items

> Bulk pick-up 1 x a month included at no charge

Not Included:

Tile, Dirt, Concrete,
Paint, Batteries, or Hazardous Waste

Construction Debris

If you are moving or wish to cancel, please submit a 30-day cancel notice here.

Our service is billed monthly, but we do require a minimum 3-month commitment. If you wish to make a switch to a competitor, we do offer a price-match guarantee.

If you are moving, please pass along our information to the new owners.

If you wish to put your account on vacation hold, you must contact us prior to the next billing cycle, and you must put your account on hold for at least one month. Service-hold must coincide with an entire calendar month to simplify and streamline our billing processes.

Please reach out to us via our contact page to have your payment issue or service issue resolved quickly. You can call us and leave a voicemail message at 817 888 6417.

You can login to your customer portal to view service and billing details and update your information on-file.

We have GPS on our trucks to carefully track when trucks are in your area.

Some customers see our services advertised and they are skeptical about the price. 

Sundance Recycling does not charge any hidden or extra monthly fees
>NO Fuel Surcharge
>NO "Environmental Fee"
>NO Administrative Fee

We do charge a one-time delivery fee which is disclosed on our Switch to Sundance Sign-up form.

We charge for some bulk items, so be sure to read our bulk pickup policy

This is our official pricing policy

Here are our terms and conditions. 

We ask our customers to have their bags on the curb by 7am. Even if we usually pickup your items in the afternoon, we may do a re-route. We try to finish our route by 4pm. If your items have not been collected by then, please call, email or text us.

Please note:
1.) We operate two separate trucks for trash and recycling. These trucks have independent schedules.
2.) All of our trucks have our logo on them. If you see a big white truck without a logo, then it's probably not us.
3.) We have GPS on our trucks. If you were missed, we will check to see when driver was in your area. We will also make sure you are routed correctly.
4.) If you are missed, we will get you picked up the following day if a truck is in your area.

Please have your bags and bins on the curb by 7am. We recommend putting your items on the curb the night before. We try to have the routes completed by 4pm. If you forget, we will get everything picked up the following week.

Trash & Recycling is picked up on the SAME day with DIFFERENT trucks. The Trash & Recycling operate at different times of the day.

There is no garbage or recycling collection service on:

New Years Day (January 1)
Christmas Day (December 25)
Thanksgiving Day (4th Thursday of November)
Labor Day (1st Monday of September)
Independence Day (July 4)

Your trash and recycling will be collected on your next regularly scheduled trash service day.

Memorial Day - Normal Schedule
Christmas Eve - Normal Schedule
Good Friday - Normal Schedule

We are currently the only company which offers rural residential recycling in the area.

Even if you choose not to recycle, you can support a company that does.

We operate new or like-new equipment with up-to-date safety features like backup cameras.

We have GPS monitoring on each vehicle to ensure you are picked up as scheduled.

Your material will be collected safely and on-time.

Our trucks are slightly smaller, and so they will be gentle on your roads and cul-de-sacs.  

We are locally owned and operated. We hire local as well.

We have our own recycling facility to ensure items actually get recycled.

It is always helpful to try and cancel in writing so that you have documentation. If you cancel over the phone, have the company send you an email confirmation or text message. 

Find out when your final pick-up day will be, and then notify us so that we can have your new trash container delivered in time.

Some companies will try to charge you a "removable fee". Don't let them do this... unless there is an actual signed contract, this is a made-up charge. We have seen so much inconsistency in this area... sometimes cancelling is a quick phone call, and sometimes it requires a little more tenacity. Let us know if we can help. 

It takes 1-2 business days for us to set up your account in our system. Then you will be sent login credentials by email. You may need to check your spam folder. 

If you forgot your password, or if you did not receive the portal invite - then you can wait two business days and visit the Sundance Recycling Customer Portal and click the "forgot password" or "Reset Password" link. This will send a new login link to the email that was used upon signup.

It takes 1-2 business days for us to set up your account in our system. You will then be emailed a link to the Sundance Customer Portal. If you don't have an email. you will need to wait 2 business days before calling our office to set up auto-pay by phone. 

Online Auto-Pay setup requires two steps.

1.) Click and add a "Payment Method."

2.) Click "Manage Auto-Pay" and choose the correct auto-pay settings. 

BULK ITEMS - Do you have a lot of extra moving boxes? We'll grab those for you. But please make sure you read our Bulk Policy for the future.

EXISTING TRASH CART ON SITE - If the previous homeowner had trash carts with another company - then you will need to contact that company.  Sundance will not empty or remove trash carts that belong to other companies.  If the previous homeowner had Sundance carts, please let us know.

Our current service area map is below. Not sure if we service you? Contact us. Want to be added to our waitlist? Email us.

The online form begins the enrollment process. It takes 1-2 business days for us to set up your account in our routing software. Once this is completed, we will then contact you by phone, text, or email. You can text us at 817 888 6417 for a status update.

Please let us know if you have an urgent need for a trash container and we will prioritize. Otherwise, we make new deliveries twice-a-week.... usually on Monday's and then either Wed / Thurs. We can arrange to pickup your trash even before the carts - just let us know if you need this.

On average new sign-ups will receive their cart(s) within 2-5 business days.

One of our employees will call you in advance to confirm and coordinate your delivery. You will also receive email notifications. 

On average new sign-ups will receive their cart(s) within 2-5 business days. We make deliveries twice a week.  One of our employees will call you in advance to confirm availability. You can request an update by texting 817 888 6417.